At Aurefa Herbal, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return or exchange within 15 days of receiving your order.
To be eligible for a return:
– The item must be unused and in original condition.
– The product must be in its original packaging.
– Proof of purchase or order details is required.
2. Exchange Policy
We offer product exchanges for:
– Damaged items
– Wrong products received
– Defective products
Exchange requests must be made within 15 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
– Opened or used products
– Products damaged by customer misuse
– Customized or special-order items
4. Return Shipping
Customers may need to bear return shipping charges unless:
– Wrong product was delivered
– Product arrived damaged
– Product is defective
5. Refund Process
Once we receive and inspect the returned product:
– Approved refunds will be processed within 5-7 business days.
– Refunds will be issued through the original payment method or agreed alternative method.
6. Cash on Delivery (COD)
For COD orders, refunds may be processed through bank transfer, UPI, or wallet after verification.
7. Need Help?
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Aurefa Herbal
Email: support@aurefaherbal.com
Thank you for shopping with Aurefa Herbal.