Privacy Policy

Welcome to Aurefa Herbal.

At Aurefa Herbal, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, and safeguard your information when you visit our website, contact us, or purchase our products.

1. Information We Collect

We may collect information that you voluntarily provide while using our website or placing an order, including:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order and purchase details
• Information submitted through our contact forms or customer support channels

Payment transactions may be processed through third-party payment service providers. We do not intentionally store complete card details, UPI PINs, or other sensitive payment authentication credentials on our website servers.

2. How We Use Your Information

We may use the information collected for legitimate business and customer service purposes, including:

• Processing and fulfilling orders
• Confirming orders and payments, where applicable
• Providing delivery and order status updates
• Responding to customer enquiries and support requests
• Handling returns, refunds, or delivery-related issues
• Improving our website, products, and customer experience
• Preventing fraudulent or unauthorized transactions
• Complying with applicable legal and regulatory requirements

Where permitted and based on your communication preferences or applicable consent requirements, we may also send product updates, offers, or promotional communications. You may request to stop receiving such promotional communications at any time.

3. Payment Security

Payments may be handled through secure third-party payment service providers. Payment processing is subject to the privacy and security practices of the applicable payment provider.

Aurefa Herbal does not request customers to share sensitive payment authentication information such as UPI PINs, card PINs, or OTPs through email, WhatsApp, or customer support messages.

4. Cookies and Website Data

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand website usage, and improve the browsing experience.

Third-party analytics or website service providers may also process limited technical information in accordance with their own privacy practices.

5. Third-Party Services

We may use trusted third-party service providers for services such as payment processing, order delivery, logistics, website hosting, analytics, and customer communication.

Relevant information may be shared with these service providers only where reasonably necessary to provide the applicable service, process an order, complete delivery, or support our business operations.

6. Data Protection

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We may retain personal and order-related information for as long as reasonably necessary to process orders, provide customer support, maintain business and transaction records, resolve disputes, and comply with applicable legal or regulatory obligations.

8. Your Privacy Requests

You may contact us regarding your personal information, including requests to review, correct, update, or request deletion of information, subject to applicable law and legitimate record-retention requirements.

To submit a privacy-related request, please contact Aurefa Herbal using the details below. We may request reasonable information to verify the request before taking action.

9. Children's Privacy

Our website and online shopping services are not intended to knowingly collect personal information directly from children without appropriate authorization where required by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or applicable requirements. The updated policy will be published on this page.

Thank you for trusting Aurefa Herbal.