Welcome to Aurefa Herbal. These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through this website.
By accessing this website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
- About Aurefa Herbal
Aurefa Herbal is a herbal and Ayurvedic wellness brand offering carefully selected products for humans and pets through this website.
Our products are developed and offered under the Aurefa Herbal brand and are manufactured through appropriately licensed and authorised manufacturing facilities, as applicable.
All legally required product information, including manufacturer or marketer details, batch information, ingredients, usage instructions, and other applicable particulars, is provided on the product label, packaging, invoice, or product page, as required by law.
- Eligibility to Use This Website
By placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law.
If a product is intended only for adults or has specific usage restrictions, the customer is responsible for ensuring that the applicable requirements are met before purchase or use.
- Product Information
We make reasonable efforts to provide accurate product descriptions, images, prices, quantities, ingredients, usage information, and other relevant details.
Product packaging, label design, colour, appearance, or minor presentation details may occasionally differ from website images due to packaging updates, manufacturer changes, photography, screen settings, or batch variations, provided that such differences do not materially misrepresent the product supplied.
Customers should always read the product label, packaging, ingredients, directions, warnings, and other information supplied with the product before use.
- Wellness and Product Information
Information available on this website is provided for general product and wellness information and is not intended to replace professional medical, veterinary, nutritional, or other qualified advice.
Individual experiences and results may vary depending on factors such as age, lifestyle, diet, physical condition, usage, and other individual circumstances.
No product should be understood as guaranteeing a specific result unless such a guarantee is expressly stated by Aurefa Herbal and permitted under applicable law.
Customers who are pregnant, breastfeeding, under medical treatment, taking medication, have a known medical condition or allergy, or have concerns about using a product should seek advice from an appropriately qualified healthcare professional before use.
For pet products, customers should follow the product label and seek veterinary advice where appropriate.
In case of any unexpected or adverse reaction, discontinue use and seek appropriate professional advice.
- Customer Responsibility for Product Use
Products must be used only in accordance with the directions, dosage, precautions, intended purpose, and instructions stated on the product label, packaging, or official product information.
Aurefa Herbal will not be responsible for loss or harm caused solely by misuse, excessive use, use contrary to stated instructions, unauthorised alteration, improper storage after delivery, or use of a product after its expiry date.
Nothing in this clause excludes any responsibility that cannot lawfully be excluded.
- Orders and Order Acceptance
Submitting an order does not automatically mean that the order has been finally accepted.
An order may be subject to verification of payment, product availability, serviceability, customer information, and reasonable fraud or security checks.
We reserve the right to refuse or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing caused by an obvious technical or system error
- Payment failure or suspected fraudulent activity
- Incomplete or materially incorrect customer information
- Delivery location being unserviceable
- Legal or regulatory restrictions
- Other reasonable circumstances that prevent fulfilment
If a prepaid order is cancelled by Aurefa Herbal before fulfilment, the eligible amount paid for that cancelled order will be refunded in accordance with our Refund and Returns Policy and applicable law.
- Pricing and Payment
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
The price and total payable amount shown to the customer at checkout at the time of placing the order will apply, subject to correction of genuine and obvious technical errors.
Available payment methods may be displayed at checkout and may be processed through independent third-party payment service providers.
Aurefa Herbal does not guarantee uninterrupted availability of any particular payment method.
Customers must provide accurate and authorised payment information. Any payment failure, bank decline, payment gateway issue, or unauthorised transaction may be subject to the terms and processes of the relevant bank or payment service provider.
- Free Shipping and Delivery
Aurefa Herbal currently provides free shipping on orders across serviceable locations in India, subject to PIN code serviceability and operational availability.
Order processing, estimated delivery times, tracking, failed delivery, Return to Origin (RTO), damaged parcels, tampered parcels, lost shipments, and courier-related matters are governed by our Shipping Policy.
Customers are responsible for providing accurate delivery details and an active contact number.
- Order Tracking
Customers can use the Order Tracking facility available on the Aurefa Herbal website by entering the email address used while placing the order and the relevant order number.
Tracking information may become available or update after order processing, dispatch, and courier system updates.
- Cancellation, Returns and Refunds
Order cancellation, return eligibility, refund eligibility, damaged or incorrect product claims, non-returnable circumstances, and refund processing are governed by our Refund and Returns Policy.
Customers are requested to review that policy before placing an order.
Nothing in these Terms & Conditions or any website policy is intended to limit rights available to consumers under applicable law.
- Damaged, Tampered, Missing, or Incorrect Orders
Customers should inspect the outer packaging at the time of delivery whenever reasonably possible.
If a parcel appears visibly opened, resealed, severely damaged, or tampered with, the customer should refuse delivery where reasonably possible and promptly contact Aurefa Herbal.
For claims involving a damaged product, incorrect product, missing item, or suspected parcel tampering, customers may be required to provide reasonable supporting evidence, including:
- Order number
- Photographs of the outer packaging
- Photograph of the shipping label
- Photographs of the received contents
- A clear and continuous parcel-opening video, where available
- Any other reasonably necessary information relevant to the claim
Claims will be reviewed based on the available evidence, order records, delivery records, and courier information.
- Third-Party Courier and Logistics Services
Aurefa Herbal uses independent third-party courier and logistics providers.
Certain transit and delivery operations are carried out by those providers after dispatch. Aurefa Herbal will make reasonable efforts to assist customers with genuine complaints concerning delayed, lost, damaged, misrouted, or incorrectly delivered shipments.
Any replacement, re-shipment, or refund will be considered after reasonable verification and handled in accordance with our Shipping Policy, Refund and Returns Policy, and applicable law.
- Website Availability
We aim to keep the website accurate, secure, and available. However, uninterrupted or error-free access cannot be guaranteed.
The website may occasionally be unavailable or affected by maintenance, hosting issues, technical problems, internet failures, security measures, updates, or circumstances beyond our reasonable control.
We may update, modify, suspend, or discontinue website features where reasonably necessary.
- Intellectual Property
Unless otherwise stated, the Aurefa Herbal name, brand identity, website content, original text, graphics, designs, photographs, videos, and other original materials owned or lawfully used by Aurefa Herbal are protected by applicable intellectual property laws.
No person may copy, reproduce, republish, distribute, commercially exploit, falsely represent, or misuse such material without appropriate permission or lawful authority.
- Prohibited Use
Users must not:
- Use the website for unlawful or fraudulent purposes
- Attempt unauthorised access to the website or its systems
- Introduce malicious code, viruses, or harmful technology
- Submit false order, payment, identity, or delivery information
- Misuse promotions, offers, refunds, chargebacks, or customer support processes
- Copy or commercially exploit protected website content without permission
- Interfere with the normal operation or security of the website
We may take reasonable action, including cancellation of fraudulent orders or restriction of access, where misuse is reasonably suspected, subject to applicable law.
- Reviews, Testimonials and User Content
Any review, testimonial, photograph, video, comment, or other content submitted by a customer must be genuine, lawful, and based on the customer’s actual experience.
Users must not submit false, defamatory, misleading, infringing, abusive, or unlawful content.
Where a customer voluntarily provides content for publication or promotional use, Aurefa Herbal may use that content only in accordance with the permission provided and applicable law.
Individual testimonials represent individual experiences and do not guarantee identical results for every customer.
- Third-Party Services and Links
The website may use or link to third-party services, including payment gateways, courier tracking systems, communication platforms, hosting services, and social media platforms.
These independent services may operate under their own terms and privacy practices.
Aurefa Herbal is not responsible for the independent operation of third-party websites or services, except to the extent responsibility arises under applicable law.
- Limitation of Liability
To the maximum extent permitted by applicable law, Aurefa Herbal will not be liable for indirect, incidental, or consequential loss arising solely from circumstances beyond its reasonable control, misuse of products contrary to stated instructions, or unauthorised use of the website.
Aurefa Herbal does not exclude or limit liability for fraud, wilful misconduct, or any liability or consumer right that cannot legally be excluded or limited.
Any genuine claim relating to an order or product will be reviewed in accordance with the applicable website policies and applicable law.
- Force Majeure and Events Beyond Reasonable Control
Aurefa Herbal will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, floods, fire, strikes, transport disruption, government restrictions, civil disturbance, epidemic, technical infrastructure failure, or other exceptional events.
We will make reasonable efforts to resume affected services and assist customers where appropriate.
- Privacy
The collection, use, storage, and handling of personal information through the website are governed by our Privacy Policy.
Customers should review the Privacy Policy to understand how their information is handled.
- Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, policies, or applicable legal and regulatory requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Changes will apply from the date they are published, subject to applicable law. Terms applicable to an already completed transaction will not be unfairly changed retrospectively.
- Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.
- Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to mandatory consumer protection rights and any jurisdiction available to consumers under applicable law, disputes relating to the website, products, or transactions will be subject to the jurisdiction of competent courts and authorities in West Bengal, India.
- Grievance Redressal and Contact
For order-related questions, complaints, policy concerns, or grievance assistance, customers may contact Aurefa Herbal using the contact details displayed on our Contact Us page.
Please provide the relevant order number and reasonable supporting information so that the matter can be reviewed efficiently.
Consumer complaints will be handled in accordance with applicable law and our grievance redressal process.
- Entire Agreement
These Terms & Conditions, together with the Privacy Policy, Shipping Policy, Refund and Returns Policy, and other applicable policies displayed on the website, form the terms governing use of this website and purchases made through it.
If there is any conflict between these Terms & Conditions and a specific policy relating to shipping, returns, refunds, or privacy, the specific policy will apply to that particular matter, subject always to applicable law.